6 great tips to do business with Americans
6 great tips to do business with Americans
Wonder if we need to do an Indian version of this?
Methods to negotiate cross culturally with Americans
1. Acknowledge the customer concern
2. Do not endorse the customer concern
3. Put a spotlight on the present situation
4. Focus on Customer issues - Discovery
5. Focus on Customer issues - Resolution
6. Focus on the Customer (the Person) Gain
7. Seek genuine help in championing your effort
Wonder if we need to do an Indian version of this?
posted by dave at
5:25 AM
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